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echo360 -- Troubleshooting Recording Playback Issues

Echo360 is NOW named Echo Video, starting in 2023.

Asked to Login? Here are Steps to Try

Bb Learn is also known as Blackboard, Blackboard Learn, or Drexe Learn.

Access Echo Video through the Bb Learn course section. Here's how:

Screenshots here. Written instructions further below.

  1. 1 Echo Video Access copy
  2. 2 Echo Video Access copy
  3. 3 Echo Video Access copy

Written instructions

  • Login to https://learn.dcollege.net/ 
    Use your Drexel userid & password. No @drexel.edu.
  • Click "Courses"
  • Click the course section in question.
  • Click the "Echo Video Class Recordings" link,
    It's in the left navigation panel of the Bb Learn course section.
    You may need to scroll down to see it.
  • Click the "Access Echo Video Class Recordings for [YOUR COURSE]"

If you run into issues

Cannot Find One or More Recordings

For the “COURSES” section in Echo Video, the “Default” order in the “Sort By” drop-down menu is odd.

Scroll down to the bottom of the Echo Video “COURSES” webpage for your Drexel CCI course.

Or if you change the “Sort By” drop-down menu to “Oldest,” you’ll see the one or more recordings that you are missing.

If you still cannot find a recording, contact the Drexel CCI Commons HelpDesk at 215-895-2480 or ihelp@drexel.edu.

Audio Is Hard to Hear Tip #1: Volume in Echo Video

The *3* Screenshots below can help here

Is the audio hard to hear in an Echo Video recording or live video stream? 

Try adjusting the volume slider when playing an Echo Video recording or live video stream.

FIRST

1 Echo Video Volume Issue HELP copy

SECOND

2 Echo Video Volume Issue HELP copy

Audio Is Hard to Hear Tip #2: Adjust Computer Volume

To adjust your computer's volume.

Audio Is Hard to Hear Tip #3: Install Browser Extension

If you are still having trouble hearing a professor due to low audio, or bad audio,
report this to ihelp@drexel.edu or call us at 215-895-2480.

In the meantime...

If you are still having trouble hearing a professor (or others) due to low audio, or bad audio, one possible work-around solution to install the volume enhancing extension from one of the links below.

If none of the advice above helps, contact us at 215-895-2480 or ihelp@drexel.edu .

Background Fan Noise? Browser Extension high, laptop sound low.

Report such issues to ihelp@drexel.edu . We cannot promise we can fix it, at least not entirely, but we will try.

In the meantime, try using one of the volume enhancing add-ons above, and kick that volume up high, while turning your own computer volume lower. It can at times remove that noise. No promises, but it's helped some.

No Audio or Video or Recording Feed Freezes or Stutters

No video or audio in Echo Video? Or audio and video feed coming in and out? Try the following steps:

  1. Logout of Echo Video and Bb Learn.
  2. Close your internet browser completely.
  3. Reopen your internet browser.
  4. Log back into your Bb Learn course shell at https://learn.dcollege.net
  5. Try to access the Echo Video recordings again in the "Echo Video Class Recordings" area.
    Click the "Echo Video Class Recordings for [YOUR COURSE]" link within that area.
  6. Do not watch or share audio or video in Bb Collaborate Ultra when using Echo Video.
If the above still does not, try this:

Close your internet browser completely, and try a different internet browser.

Slow Computer Response or High CPU or GPU Load

If your computer is running really slow and/or has a high GPU or CPU or processing load, then try the following:

  1. Shrink the size of one or more of the video windows for the Echo Video broadcast, and/or the size of the internet browser tab where the videos are playing.
    You may be able to reduce the size of the video windows in the internet browser.
  2. If that doesn't help. change your computer's display resolution to something much, much lower.
  3. If that doesn't help, follow the instructions in the section above called "No Audio or Video or Recording Feed Freezes or Stutters."

This issue can happen on 4K monitors, especially if there are hardware compatibility issues.

Enable Cookies in Safari on a Mac

Mac Safari users,

If you get a message about allowing cookies:

  1. Click the "Safari" menu at the top left in Sarari.
  2. Click "Preferences."
  3. Click "Privacy."
  4. Select "Always allow" next to "Cookies and website data."
  5. Close the "Security" window.
  6. Reload the Bb Learn webpage.

Safari is an internet browser on a Mac or Apple computer.

Mono Sound Only or Sound from One Speaker or Headphone

If you have mono sound (sound coming from one speaker or side of your headphones) when listening to Echo Video recordings, check your computer's sound settings, and then contact ihelp@drexel.edu to let us know if the issue persists. The following are work-around solutions that should help until a permanent solution is found.

Work-around Solution for Mac Users

You can make mono sound go to both your left and right speakers or headphones on a Mac by doing the following:

  1. Click the Apple icon in the upper left corner of your Mac desktop display.
  2. Click "System Preferences."
  3. Click "Accessibility."
  4. Check the box next to "Play stereo audio as mono."
  5. Close the "Accessibility" window and you should now hear mono audio from both your left and right speakers or headphones.

Work-around Solution for Windows Users with Headphones

If you have headphones on a Windows PC (7, 8.1, 10, 11), the following should make mono sound go to both your left and right headphones.

We currently don't have any solution for making the mono sound go to both speakers with a Windows PC, unfortunately.

  1. Right-click the speaker icon in the lower-right of your Windows desktop display.
  2. Click "Playback devices."
  3. Under the "Playback" tab, right-click your sound output device, and then click "Properties."
  4. Click the "Enhancements" tab.
  5. Scroll down and check "Headphone Virtualization."
  6. Click "OK."

Static in Audio

Report this to ihelp@drexel.edu immediately. We might have left the SENNHEISER microphone received on from another instructor using a lapel mic or wireless mic.


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