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Zoom -- Missing or Lost or Deleted Zoom Recordings

Instructions

  1. Login to https://drexel.zoom.us
    1-min

  2. Login if prompted, and click "Recordings" in the left nav. 
    Check under the "Cloud Recordings" tab first.
    "Cloud Recordings" in Drexel Zoom takes 126 days to expire.2-min

  3. Then the "Local Recordings" tab second.
    3-min

  4. "Cloud Recordings" in Drexel Zoom are ALSO automatically backed up (separate copy) to Drexel Kaltura Streams at https://drexel.edu/it/streams.
    4-min

  5. Login, if prompted, to Drexel Kaltura Streams.
    Click "My Media."
    Search or browse what is there.
    5-min


Very Old Zoom Recordings May Be in OneDrive.

  1. If it's a really old recording, from June 9, 2021 or so or before, you might find it in OneDrive.
  2. Go to https://portal.office.com .Login if prompted.
  3. Click the 9-dot icon in the upper left.
    Click "OneDrive."
    And look for a "Zoom Recordings" folder.
    6-min

Notes & Troubleshooting

  • If you saved the recording to a Drexel computer, and OneDrive was set-up on it, it's possible OneDrive was set to backup your Desktop, Documents, and Downloads. 
  • It's possible you can use the above instructions to get to OneDrive on the web and look in your deleted items there and see if the recording is there or in a space where deleted items are kept for a bit before they are truly purged.
  • If you still can't find the recording, contact zoomadmin@drexel.edu, and see if they can assist in locating the recording. 
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