hwinfo application

hwinfo is a free application that helps really understand the hardware on Windows and DOS computers. 

Free download app that helps really understand the hardware on Windows and DOS computers. Basic tutorial on how to use, and cover a couple example use cases, like (1) how to tell if you have an Integrated GPU or not, and what type of GPU you have, and (2) how to tell what CPU you have (make and model) and what it's performance specs are. Feel free to add other examples or info. *THEN*...

Make sure the SCIS Support page is in the same section as page below, and page below has to link to the above page you make on hwinfo.

And make sure Bookstack had links in SA Manuals Assigning Tickets Protocol and helping end users pages to section below, and indicate some of the things you will find there.

https://support.cci.drexel.edu/getting-connected/quick-tech-troubleshooting-links-helping-end-users/