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Drexel University College of Computing & Informatics Technology Services and Support

BeyondTrust Bomgar Setup For End User on Windows

How to join a Bomgar remote session for the end user on Windows.

  1. Click on the Bomgar link that you received via direct message or email which will open up a browser page.
    Bomgar join session link will look like this - https://anchor.irt.drexel.edu/?ak=4d*****d3

  2. Select "Yes" and it will automatically download the Bomgar application
    windows_bomgar_start_session.png

  3. Select "Keep"
    windows_bomgar_keep.png

  4. Double-click to run the Bomgar application and click "Yes" to any pop-ups asking to allow the application.
    windows_bomgar_double_click.png

  5. Your Bomgar session will begin and we will be able to help you from here through screen-share.
    windows_bomgar_running_session.png

Still stuck?

The CCI Commons help desk can walk you through it.

Mon–Fri
8am–9:30pm
Sat
9am–6pm
Sun
12pm–5pm

Need help?

The CCI Commons help desk can walk you through it.

Mon–Fri
8am–9:30pm
Sat
9am–6pm
Sun
12pm–5pm