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Drexel University College of Computing & Informatics Technology Services and Support

How to manually add BeyondTrust Bomgar client to Security & Privacy

This webpage has instructions on how to manually add Bomgar in Security & Privacy section of Mac to grant various accesses to that application.

  1.  Click on little plus icon.

     Plus incon in security & privacy.png

  2. Go to "Application".

    Manually add bomgar finder.png

  3. Type "Command(⌘) + Shift(⇧) + ." to see all the hidden folder. You'll find folder starting with ".com.bomgar". Go inside that folder

    Bomgar hidden folder in application.png

  4. Double click on "Remote Support Customer Client".

    Bomgar application in folder.png

  5. You'll see "Remote Support Customer Client" application added in Security & Privacy now.

If you are having difficulty or need help performing any of the steps above, please reach out to ihelp@drexel.edu for assistance.

Still stuck?

The CCI Commons help desk can walk you through it.

Mon–Fri
8am–9:30pm
Sat
9am–6pm
Sun
12pm–5pm

Need help?

The CCI Commons help desk can walk you through it.

Mon–Fri
8am–9:30pm
Sat
9am–6pm
Sun
12pm–5pm