Skip to content
Drexel University College of Computing & Informatics Technology Services and Support

Gitlab Fix for "Access Denied" Error -- Windows

Instructions on how to fix an error message in Gitlab saying "Access Denied". Keywords: Win10, Win 10, Windows 10, Windows 11, Win11, Win 11.

"Access denied" issues can be solved by removing your cached credentials. Basically, Git likes to save a copy of your username and password the first time you try to connect to a Git site, and if you change your password on Gitlab, you need to reset your stored credentials.
To remove them, you can follow the second response (with 240 upvotes) at https://stackoverflow.com/questions/15381198/remove-credentials-from-git

gitlab_access_denied_step_1.png

gitlab_access_denied_step_2.png

Once your credentials are cleared, you can try logging in again

User your Drexel abc123 username (no @drexel.edu) and Drexel password (as of SP 23).

Still stuck?

The CCI Commons help desk can walk you through it.

Mon–Fri
8am–9:30pm
Sat
9am–6pm
Sun
12pm–5pm

Need help?

The CCI Commons help desk can walk you through it.

Mon–Fri
8am–9:30pm
Sat
9am–6pm
Sun
12pm–5pm