Echo Video PHONE Login Troubleshooting

1. Find your full Drexel email address

Go to DrexelOne > Account > Personal Information.

2. Try logging in with both email formats

Open the Echo360 login link in an Incognito/Private browser tab.
Try logging in with: Your long-form Drexel email Your abc123@drexel.edu ID

3. If it says “Account does not exist”

Try resetting your password using your long-form Drexel email address.
Make sure you enter the full email address, not just your abc123 username.

4. Reset your password from your phone

Open the Outlook app on your phone.
Find the password-reset email.
Open the reset link on your phone and complete the password reset.

5. Try Echo360 again

Go back to the Echo360 link in an Incognito/Private browser tab.
Log in using your new password.
This should register your Drexel account with Echo360.

6. Log in on your phone

Now try logging into Echo360 using your abc123@drexel.edu ID and your new password.

7. If your course is still not showing

On your laptop, open the Echo360 link for the course.
Copy the complete Echo360 course link.
Send/paste that link directly into the browser on your phone.
Try opening the course from that link instead of accessing it through Canvas.

Tip: If possible, use Safari or Chrome on your phone and try the link in a Private/Incognito tab while troubleshooting.

Tags: Echo360 Troubleshooting echo video phone