echo360 -- Troubleshooting

Echo360 is NOW named Echo Video, starting in 2023.

See link below

The rest of these pages are out of date and archival.

For these Echo Video issues with Canvas

Try a different web browser and/or make sure you have disabled the pop-up blocking for both Drexel's Canvas and Echo Video.

The option to allow pop-ups often appears as an icon or small message that collapses when you first visit a website, so logging and close your web browser and re-visting may show the option to allow pop-ups.

Try a different web browser with the above in mind as well, or...

...you can also do the following for their web browser to allow pop-ups.

Google Chrome: Three-dot menu > Settings > Privacy and security (Chrome) > Site settings> Pop-ups and redirects > Add drexel.instructure.com and echo360.org to "Allowed to send pop-ups"

Edge: Three-dot menu > Settings > Privacy, search, and services (Edge) > Site permissions > All permissions > Pop-ups and redirects > Next to "Allowed to send pop-ups and use redirects," click "Add Site" and add drexel.instructure.com and echo360.org

Safari (macOS): Safari menu > Settings > Websites tab > Pop-up Windows > Set drexel.instructure.com and echo360.org to "Allow" (or adjust when visiting those sites)

Firefox: Three-line menu > Settings > Privacy & Security > Permissions section > Click "Exceptions..." next to "Block pop-up windows" > Add drexel.instructure.com and echo360.org

Brave: Three-line menu > Settings > Privacy & Security > Site and Shield Settings > Pop-ups and redirects > Click Add under "Allowed to send pop-ups" > Enter drexel.instructure.com and echo360.org

iOS(iPhone/iPad) Safari: Visit the sites directly, then Settings app > Safari > scroll to allow pop-ups per site (or temporarily disable "Block Pop-ups")

Chrome on iOS/Android : Chrome app > Three-dot menu > Settings > Site Settings > Pop-ups and redirects > Add exceptions for the sites or toggle to "Allow"