Canvas - Respondus in Canvas

Respondus in Canvas

• Canvas in Respondus for Students
• Canvas in Respondus for Instructors

Troubleshooting

As of 9/16/2026, Windows is running into an issue where when you try to SSO into Drexel Canvas and are prompted with the security key, the pop-up doesn't appear on the Respondus environment. It only appears in the Windows environment after you close out of Respondus. See below for pictures.

Current Workaround Fix / Important Tips:

• If you open Lockdown Browser manually yourself, the pop-up window for Microsoft Passkey use will NOT appear normally.  Here is what to do.
  • When you login to Canvas, after entering your email address, do NOT single-click the Sign In button.
    • Double-click or triple-click the Sign In button.
    • The failure message screen will have a "Try Another Way" link.
    • Click that "Try Another Way" link, and you should be able to use your password.
• Another method... After typing in your email address, DO NOT press next yet. Right click or double click the text box where you entered your email until you see "Use passkey from another device". Left click it then hit next. It should then prompt you another screen where you can select "sign in another way"

Respondus Checklist for Student Set-Up

• [  ] Download Lockdown Browser through Drexel's Support page: https://drexel.edu/it/help/a-z/respondus/
  • Make sure you are downloading the right installer for your operating system (Windows, Mac)
• [  ] Go through installation set up by following instructions on the screen
• [  ] Once download is complete, open the application and press yes when pop-up appears
• [  ] Select Drexel Canvas under the drop down
• [  ] Sign in as a Drexel User and complete the SSO login
  • ISSUE: After you type in your email, you may be brought to a never ending loading screen waiting for authentication
  • WORKAROUND FIX: Click back arrow, type your email again, double- or triple-click on the sign in button until it brings you to a login failed screen where you are able to sign in with another method
  • Or...Another method... After typing in your email address, DO NOT press next yet. Right click or double click the text box where you entered your email until you see "Use passkey from another device". Left click it then hit next. It should then prompt you another screen where you can select "sign in another way