Blackboard Learn Help for Students Taking CCI Courses
Unable to Login to Bb Learn or Access Bb Learn Try Visiting the Drexel Bb Learn Website Directly
Try visiting the Drexel Bb Learn website directly, and when you do so, make sure you using one of the URLs or web addresses below. You will login with the same credentials that you use to login to Drexel One (http://one.drexel.edu).
If this doesn't help, proceed to the next section.
Bb Learn Website Still Not Accessible?
- If you can't get the Bb Learn website to load at all in your internet browser, try a different internet browser. Only use one of the internet browsers listed below on a laptop or desktop computer for this. These browsers are either free downloads or come pre-installed on computers.
- Firefox (https://www.mozilla.org/en-US/firefox/new/ ), Chrome (https://www.google.com/chrome/ ), Safari (on a Mac -- pre-installed), Internet Explorer (on a PC – pre-installed)
- If you get the same results in a different internet browser, then you may want to proceed to contact Drexel ITG Blackboard Support for further assistance and/or you can try the following.
- Use Drexel's VPN and then try accessing Bb Learn again.
A VPN (Virtual Private Network) is a way for you to be on Drexel's network even when you are not physically on Drexel's campus, and this can sometimes help you access Drexel online resources that aren't normally available to you.
Look under “Get AnyConnect Secure Mobility Client For Your Operating System” at the link below and choose the appropriate operating system, install Drexel’s VPN client, and login with it to Drexel’s network. Instructions for installation and use of this client are below.
If you don’t know your operating system, visit the following link on your computer or mobile device and look under the line that says “YOUR WEB BROWSER IS.”
- Trying a different internet network (if available to you) and/or using the internet network you use on your mobile device when you are not using WiFi (if available to you and data rates may apply).
- For accessing Bb Learn on your mobile device, see the following wepbage.
- Use Drexel's VPN on your computer and/or mobile device on the new network.
A VPN (Virtual Private Network) is a way for you to be on Drexel's network even when you are not physically on Drexel's campus, and this can sometimes help you access Drexel online resources that aren't normally available to you.
Look under “Get AnyConnect Secure Mobility Client For Your Operating System” at the link below and choose the appropriate operating system, install Drexel’s VPN client, and login with it to Drexel’s network. Instructions for installation and use of this client are below.
If you don’t know your operating system, visit the following link on your computer or mobile device and look under the line that says “YOUR WEB BROWSER IS.”
- Use Drexel's VPN and then try accessing Bb Learn again.
- If none of the above steps help you, contact Drexel ITG Blackboard Support for further assistance.
- If you can't get the Bb Learn website to load at all in your internet browser, try a different internet browser. Only use one of the internet browsers listed below on a laptop or desktop computer for this. These browsers are either free downloads or come pre-installed on computers.
Login Issues?
Follow these steps if you cannot login to the Bb Learn home webpage, but the Bb Learn home webpage does load in your internet browser.
If you forgot your Bb Learn password, see the following webpage.
If your Bb Learn login credentials (username and password) aren't working, then contact the Drexel Accounts Office using one of the methods below.
- Drexel Accounts Office Phone: 215-895-2020
- Drexel Accounts Office Email: accounts@drexel.edu
- Drexel Accounts Office Website: http://drexel.edu/it/help/a-z/accounts/
Class Recordings or Live Broadcasts
See the following pages for help accessing echo360 on-campus class recordings or live broadcasts.
Note that some echo360 recordings may only be available with instructor permission for students who have legitimate reasons for not attending class on-campus.
And some on-campus classes may not be recorded at all.
Assignment and Discussion Board Submission Help
The following webpages provide assistance to anyone trying to submit an assignment or test in Bb Learn.
Discussion Board Help
- Video -- Discussion Board Use
- Bb Learn Discussion Boards -- Subscribing by Email, or Email Notifications
- Bb Learn Discussion Boards -- Adding a Link to a Post
- Bb Learn Discussion Boards -- Attaching a File to a Post
- Bb Learn Discussion Boards -- Tree View
Bb Learn Assignment Help
- Bb Learn Assignments -- How Students Submit
- The above webpage will help with many common submission issues.
Turnitin Direct Assignment Help
Help Creating a, or Converting to, Word or Excel or Powerpoint or PDF File
Find Feedback, Comments, or Grades
The following webpages provide assistance to anyone trying to find grades on assignments or tests, or looking for feedback or comments from instructors on submissions.
Contact Drexel ITG Blackboard Support
Drexel ITG Blackboard frequently helps students and instructors with Bb Learn technical issues.
Students, please provide Drexel ITG Blackboard Support with any information you recorded from following the above instructions and describe the issue to them.
Below are the various ways to contact Drexel ITG Blackboard Support.
- Phone: (215) 895-1224 (24/7 availability).
- If you are out of the country, international phone charges may apply.
- If you still do not get help, please try the email below to get assistance from more highly trained support staff.
- Email: itg@drexel.edu
- When emailing Drexel ITG, please include your Drexel username, course, and your hostname.
- The last is found under "Node Information" under the "Tech Support" tab or link at the top of Drexel Learn or Bb Learn.
- When emailing Drexel ITG, please include your Drexel username, course, and your hostname.
- Web: http://drexel.edu/it/help/a-z/learn/
- Phone: (215) 895-1224 (24/7 availability).