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Drexel University College of Computing & Informatics Technology Services and Support

Zoom -- Audio Issues and Joining by Telephone

How to join zoom meeting by telephone.

Change Windows 10 Speaker Output or Audio Output

  1. Click speaker icon.
    Then click ^ icon to choose a different speaker.Win 10 change audio output speakers 1 copy

  2. Select a speaker option.
    Win 10 change audio output speakers 2 copy


Change Zoom Audio Settings Outside of a Meeting

  1. (Windows) Click Start menu & open Zoom app.
    (Mac) Press Cmd + spacebar & search for Zoom.
    Zoom Change Win 10 Audio 1 - Open Zoom app on computer
  2. Click your avatar or initials icon & click Settings.|
    Zoom Change Win 10 Audio 2 - click initials and Settings
  3. Click Speaker option, and then Test Speaker.
    Zoom Change Win 10 Audio 3 - click Speaker - choose option - test speaker
  4. Click Microphone option, and then Test Microphone.
    Zoom Change Win 10 Audio 4 - click Microphone - choose option - test mic
  5. May want to check video options too.
    Zoom Change Win 10 Audio 5 - May want to check Video options too

Quick Fix During a Meeting

No one can hear you? And you are in a Zoom meeting.
Or they can hear you, but you can’t hear them?
Try this.

  • Make sure you have chosen your headphones, speaker, or microphone.
  • Follow the number order in screenshot below.
  • For below, speaker = headphones if you are using headphones.Zoom Audio Quick Fix v2.png

Still Issues?

  • Uncheck automatically adjust volume to raise microphone level.
  • Click “Audio Settings” & *raise* the speaker/headphone volume or microphone volume.
  • Or click “Switch to Phone Audio” in the screenshot above.

Test and Change Computer Audio Settings

Join by Telephone

Telephone-Only Conference Call?

  • Schedule a Zoom meeting.
  • But only share 1 or 2 of the Zoom meeting phone numbers, plus the Meeting ID.
  • See Zoom -- Scheduling
  • Phone number & Meeting ID are in the email or calendar invite.

International calls will cost money. International participants should attend by computer only to avoid charges.

Low Volume or Hard-to-Hear Audio?

If you are having trouble hearing a professor due to low audio, or bad audio, one possible work-around solution to try is to download/install the Chrome web browser and install the "Volume Master" extension from the Chrome Web Store at the link below.

We cannot find a similar link for Firefox as of yet. The above link has a good chance of working for other Chrome-based web browsers, such as the new Microsoft Edge and the Brave web browser, as well, which may be less resource intensive on your computer.

Still stuck?

The CCI Commons help desk can walk you through it.

Mon–Fri
8am–9:30pm
Sat
9am–6pm
Sun
12pm–5pm

Need help?

The CCI Commons help desk can walk you through it.

Mon–Fri
8am–9:30pm
Sat
9am–6pm
Sun
12pm–5pm