Sometimes, Microsoft Teams will not open properly on the desktop app, or will open but won't function properly. Below are ways to troubleshoot this issue:
- Sign out of Teams, and sign- in
- Update Teams: https://support.microsoft.com/en-us/office/update-microsoft-teams-535a8e4b-45f0-4f6c-8b3d-91bca7a51db1
- Uninstall and Reinstall Teams
- Clear the Teams cache: https://answers.microsoft.com/en-us/msteams/forum/all/clear-cache/0810ce4f-af14-4269-b01f-adc89a0af4c4
If the above does not resolve the issue, please an email to firstname.lastname@example.org for further assistance.
To test your microphone, refer to this page: Quick Links for Helping End Users -- Testing Audio