Troubleshooting Teams

Sometimes, Microsoft Teams will not open properly on the desktop app, or will open but won't function properly. Below are ways to troubleshoot this issue: 

  1. Sign out of Teams, and sign- in 
  2. Update Teams:

  3. Uninstall and Reinstall Teams 
  4. Clear the Teams cache:

If the above does not resolve the issue, please an email to for further assistance.

To test your microphone, refer to this page: Quick Links for Helping End Users -- Testing Audio